Update: We have links to the old version where you can download and see if the old version of Bluestacks works for you. Don’t forget to check it out. In our tutorial to install Viber for PC, one of the step is to download Android Emulator Bluestacks. A lot of our readers have reported on our facebook page that they are not able to download or install Bluestacks on their PCs. We have done some research into what is going on and our team found out the cases when you can or cannot install Bluestacks. Since Viber for PC can only be installed through an android emulator, Bluestacks installation error can be a major issue. Let us talk about some of the common errors and then we will give some suggestions that might get a few of you to get Bluestacks installed on your PC and eventually you will be able to make free international calls using your Viber phone app on your PC.
Bluestacks Graphics Card Incompatibility Error
The most common problem is when you try to install Bluestacks and it says
Bluestacks cannot be installed on this PC because the Graphics card is not compatible with Bluestacks.
The graphics card is required by Bluestacks for a lot of things that it does. Whenever you want to draw any graphic on screen, such as shades, color rich objects, or even simple drawings, you will benefit from a graphics card. Although Bluestacks might not need that great graphics capabilities, the android apps that will run on it will demand it. With the advent of technology, Graphics cards have been employed for processing as well. Which means, you can now use GPUs for number crunching as well, this is called GPGPUs (General Purpose Graphics Processing units). Sorry for digressing. Coming back to the point, you need your graphics card to work with Bluestacks.
Here are a few solutions that might be useful in your case.
Power Setting Conflict Resolution
If your PC’s (laptops and netbooks as desktops don’t run on battery) power setting is such that it lowers the capacity of graphics card in order to give you a longer time to use your device. However, if this is the case when you install Bluestacks it will assume your Graphics card is not very powerful and hence Bluestacks installation will complain about incompatibility of your graphics card.
How to solve this: Connect your laptop or netbook to its charger and then try to install Bluestacks.
Bluestacks Graphics Driver Error (Not the card but drivers)
If you visit windows update under start menu -> All Programs -> Windows update, you will see a list of updates available for your PC. If graphics card drivers are listed as one of the available updates, you should apply these updates. Also, try to go to the device manager – Right click on My Computer and select properties. Then click on Device manager and see if you see any yellow symbol or red symbol. If that symbol appears in front of your graphics card, your drivers are missing. You will have to install them either from the internet or from the DVD if one came with it.
How to solve this: Install latest drivers for your graphics card. If your card is Intel visit this page (USA site) to see if they have newer drivers for you. For AMD visit this and for NVidia drivers you go here.
Bluestacks error 2318 – dock conflict
If you ran into this problem, the reason is that you are already using a program that is using the dock. For instance, if you installed RocketDock, you will not be able to install Bluestacks. If you want to install Bluestacks you will need to uninstall the other program that used a dock.
How to solve this: In order to fix this problem, uninstall the other software and install bluestacks. if it does not work store the following two lines in a notepad and rename the file as “viberforpc.reg” (don’t forget the double quotes. You won’t see the double quotes in the final name though, just during save dialong box.)
This will clean the registry and then you should be able to install Bluestacks.Then go ahead and follow the tutorial to get Viber for PC. You should be able to get Viber phone app working on your device in no time.
If you are still not able to install Bluestacks let us know and we will help you guys with what is going on. If you have a very old PC it might not have the graphics card that can run OpenGL and thus Android won’t run on it. The another common solution is to uninstall Bluestacks, download the new version, and install again.
Another Solution for “Graphical Card Incompatibility” (November 2013)
This is the most recent solution so far, published on 16th November, 2013. You can do the following and get it working flawlessly. don’t miss the steps.
- Uninstall if you have Bluestacks installed already.
- Open Registry editor (Type ctrl+R to open run and then type regedit in the box that appears).
- Take a backup of your registry.
- Search for bleustacks and delete all keys and values you find.
- Download Bluestacks from this link.
- Change the name of the file you just downloaded to runme.msi.
- Install it by double clicking on the file.
This should work flawlessly.